Retail Manager - Retail Sales Manager Goodwill Employee Review

4.0
Mar 26, 2017
Recommend
CEO approval
Business outlook

Pros

Incredible health care benefits, as well as life-insurance, dental, vision, paid vacation and sick leave with the option of FLMA after 12 consecutive months with the company. Being in the lower middle-class it's a huge benefit to be able to shop discounted merchandise for very reasonable prices. Working with the lower middle-class people and being able to provide a service for those not fortunate enough to shop at full-retail price. I witness first hard the power of work with this company, and I very much enjoy being a part of it and I know that promotional opportunities are always available to me. Goodwill is an employment agency and they offer second-chances to those with non-violent felony charges. The CEO and VP work hard to offer these chances to potential employees and others providing community service, and their hard work shows their care for these communities.

Cons

The only downfall is the hourly pay. Even though I do understand that my health insurance is very good and I pay very little for such a good plan, it is still difficult to maintain comfortable living situations with my base pay-check. Which means that sometimes I work as many as 15 hours overtime just to reach ends-meet. This being said, I am also a single adult, who lives alone and is completely dependent on just my wages. Many of my co-workers enjoy financial stability with the same pay and a financial partner.

Explore other reviews about Goodwill

5.0
Mar 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Tuition reimbursement Fairly flexible schedule

Cons

Inequity Low pay Lots of miscommunication

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

Cons

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.

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