Poor work life balance - Sales Associate/Cashier Goodwill Employee Review

4.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

You just have to have decent work ethics and you are in. They will train you if you never worked retail before and in different departments. Perfect for a begginer. Not strict. You can dip in and out the break room to get a snack or drink or check your phone. If you like thrifting you can get %50 off at any goodwill. Customers are super friendly and love that you are there. It is less demanding than regular retail. Less managers breathing down your neck. More forgiving and less likely to get fired. It feels like a small business and everything you do matters. You feel valued and important. If you are okay at what you do, you dont have to worry about losing the job at all. Lots of job security and sometimes opportunitues to move up. Good chance of getting hired fast if there is an opening.

Cons

They are cheap. The air conditioner would break and they never fix it. A key equipment is missing and they never replace it. They don't buy new equipment. After a while it feels like upper management does not care about providing what is needed. Nobody wants to work there which is great for job security but bad if you want to take a day off or negotiate your schedule. So many people kept quitting or finding another job. Also what if the next person they hire is a psychopath? Or you dont like them? Dealing with different co-workers can be risky. Sometimes they will contact you because someone called out. That can get frustrating. During the winter if you work part time your hours may get cut a lot. However when the weather is good you can ask for more hours if you work part time but full time they will say no. The stereotype is true. Most customers are poor, immigrant and elderly with a few young people sprinkled in. It can feel like you are working in an elderly center after a while. The old people are at least nice and some are funny.

Explore other reviews about Goodwill

5.0
Mar 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Tuition reimbursement Fairly flexible schedule

Cons

Inequity Low pay Lots of miscommunication

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

Cons

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.

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