Pros
Fantastic team of people between entry level coworkers, supervisors, and managers.
Cons
The CEO, Shaun Savage, and his numerous family members he placed in high level positions out of nepotism are a real problem. Shaun micromanages (because somehow he doesn't have anything better to do with his time), blindsiding unsuspecting workers with disciplinary emails or DMs. He insists on running his startup like a corporate retailer for some reason and refuses to acknowledge how over encumbered his teams are, and thus burnout runs rampant and the turnover rate is very high. The company's phone number was not posted online for a while for a reason. This is a coast-to-coast operation with a customer service team that consists of fewer than 10 people at any given time, management included. Shaun read one article one day about the importance of phone calls in business and he decided to open up the gates of hell and give out the phone number, overwhelming the team and causing several fantastic employees to quit within just a few weeks. Finally, everything is disorganized. There is no training structure. No resources of information to help respond to the questions and demands of customers or drivers. Worst of all there are no performance standards. You could get fired without any formal warnings or meetings, nobody supporting you to help you do better (with the exception of the previously-mentioned great managers and supervisors, but they are all far too swamped to be able to help you the way both of you wish they could). Oh, and the pay is pretty crap. $15.50/hour for San Diego employees, where rent on a 2-bedroom being at $1,900 a month is common, and $13 for remote employees elsewhere in the US.