Pros
perks, people, pay, remote, stocks. Office overlooking the padres stadium. In a customer service role, you feel the value of your existence not by the company, but by the people you serve. They really need you and that makes it fulfilling work.
Cons
Oh god. As you can imagine, pairing a mission of "helping people who are experiencing hard times" with the pressure of a venture capitalist firm hell bent on making tons of money to make massive profits does not bode well. Lots of ethical implications, and as an employee it often felt like I was constantly watching a car crash. Remember the Trump Wall Campaign that almost every employee was against and asked them to take it down because it blatantly didn't fit our terms, but ya'll kept it up anyways because well..20 million and bad publicity. I get it, but..damn that was rough. Psychological damage from reading anecdotes of tragedies. For example..expect to personally speak to the parents of children shot at the next school shooting. You'll start to feel numb to the tragedies. Metrics focused work. I'm all for using data to guide decisions, but don't use data as an excuse to be bad managers. there are forms of value people can provide that fall outside whatever data model your team has built, and GoFundMe often failed to capture or care for that talent. It was exacerbating at times.