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      A difficult sales organization to succeed - Mid Market Account Executive GitLab Employee Review

      3.0
      Aug 29, 2024
      Mid market account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH. Generally employees are kind.

      Cons

      Nearly impossible to hit quota consistently. If you have a customer churn it goes against your number. If you close a $50K deal and then get $50K of churn (even if a company goes bankrupt or ceases to exist) it nets out to $0. When you join they don’t give you your full OTE in your first couple months (only half of your variable comp guaranteed) this was a surprise to me when I joined.

      avatar
      GitLab Response
      1y
      Thank you for your feedback. We’re glad to hear you appreciate the remote work flexibility and the supportive colleagues at GitLab. We understand your concerns about meeting quotas and how churn affects your numbers. In Sales, we aim to create a fair and transparent process that allows for success while also balancing the realities of customer relationships. You can read more about how our sales structure operates in our handbook https://handbook.gitlab.com/handbook/sales/, which provides details on compensation plans, performance expectations, and how we handle customer churn.

      Explore other reviews about GitLab

      5.0
      May 28, 2026
      Staff frontend engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good culture and interesting product.

      Cons

      Lots of churn in leadership

      2.0
      May 16, 2026
      Security engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      OK pay or benefits in the market. Fully remote. Still is trying to frame itself as a big player.

      Cons

      Leadership went from being collaborative, communicative, and transparent, to being mercurial, secretive, and out of touch with the actual work. OBSESSSES over your AI usage metrics - even if AI doesn't help you and slows you down. The current layoff in progress was communicated poorly and not planned at all. And now they want us to adore the leaders and the company? Cultish vibes. We went from a company that plans ahead to a company that reacts.

      5
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