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      GitLab

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      There is a gap between GitLab's core values and reality - Customer Success Manager (CSM) GitLab Employee Review

      2.0
      Mar 14, 2024
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      GitLab is a good DevOps tool, and if you have the initiative, you can learn a lot from your customers and colleagues. You get to know great people who love technology and want to improve the developer experience.

      Cons

      A lack of diversity within the Customer Success management group is leading to employee dissatisfaction, particularly among Black and Brown team members. This has negatively impact team morale and performance. A lack of transparency and open communication hinders collaboration within this team. Managers operate in an exclusive circle, favoring their own ideas and discouraging constructive criticism from team members.

      Explore other reviews about GitLab

      5.0
      Jun 24, 2026
      Public sector account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Best company I've ever worked for. Strong culture, great leadership, competitive compensation, excellent work life balance, and a genuine focus on employee well being and career growth.

      Cons

      Fast paced environment and high expectations, but that's part of working at a successful, growing company.

      2.0
      May 16, 2026
      Security engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      OK pay or benefits in the market. Fully remote. Still is trying to frame itself as a big player.

      Cons

      Leadership went from being collaborative, communicative, and transparent, to being mercurial, secretive, and out of touch with the actual work. OBSESSSES over your AI usage metrics - even if AI doesn't help you and slows you down. The current layoff in progress was communicated poorly and not planned at all. And now they want us to adore the leaders and the company? Cultish vibes. We went from a company that plans ahead to a company that reacts.

      5
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