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      Sales culture needs to change - Account Executive GitLab Employee Review

      2.0
      Jul 28, 2020
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Transparent and inherently collaborative culture. All-remote.

      Cons

      Commercial sales culture and process needs to change. Classifying companies by number of employees is okay, but there needs to be a clear process in ensuring that AEs are closing deals what they are supposed to close, and not wasting time justifying working on deals that don't belong to them. For new AEs, there is no clear transition process and this leads to frustration and ineffectiveness.

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      5.0
      May 28, 2026
      Staff frontend engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good culture and interesting product.

      Cons

      Lots of churn in leadership

      2.0
      May 16, 2026
      Security engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      OK pay or benefits in the market. Fully remote. Still is trying to frame itself as a big player.

      Cons

      Leadership went from being collaborative, communicative, and transparent, to being mercurial, secretive, and out of touch with the actual work. OBSESSSES over your AI usage metrics - even if AI doesn't help you and slows you down. The current layoff in progress was communicated poorly and not planned at all. And now they want us to adore the leaders and the company? Cultish vibes. We went from a company that plans ahead to a company that reacts.

      4
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