Strong brand image, but internal culture does not reflect advertised values - Customer Service Associate Getty Images Employee Review

1.0
Mar 1, 2025
Recommend
CEO approval
Business outlook

Pros

Competitive benefits package and professional development opportunities for select employees.

Cons

• While the company promotes diversity and inclusion externally, there is a noticeable gap between public messaging and internal experiences. Some employees from underrepresented backgrounds have reported feeling unsupported or overlooked. • The handling of workplace concerns—especially those related to bias, discrimination, and accessibility—can feel inconsistent. Employees seeking accommodations or fair treatment may not always receive adequate support. • Workplace culture can be challenging for employees who do not fit into the dominant social dynamics, with some reporting an environment where favoritism plays a role in career progression. • HR processes and internal investigations often lack transparency, making it difficult for employees to feel confident that concerns are addressed impartially. • It can be discouraging when employees who raise legitimate concerns feel dismissed rather than engaged in meaningful dialogue. • Some former employees have reported continued interactions from company representatives on professional networking platforms, raising concerns about boundaries and post-employment monitoring. Clearer policies on engagement with former employees could help avoid discomfort and misunderstandings.

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Getty Images Response
1y
Thank you for sharing your thoughts. We take feedback about workplace culture seriously and remain committed to fostering an environment where all employees feel supported and valued. Your feedback serves as a good reminder to ensure all employees are aware of our resources. We encourage you to reach out to your manager or HRBP for direct links to materials related to your comments, and to continue the conversation as helpful.

Explore other reviews about Getty Images

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

- fun culture where you get to hear talks by photographers - adopts new technologies relatively early in the game - a really great place to learn and grow as a developer

Cons

- can handle shifts/re-orgs poorly with communication, leaving employees feeling unheard and unvalued.

1
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Getty Images Response
2d
Hello! Thank you for your review! We’re really glad to hear that you have a positive view of our culture, particularly the opportunity to engage with photographers and our adoption of new technologies. It’s also great to know that you found our environment supportive with opportunity for growth - we always aim to ensure employees feel that they can learn and grow within their role, and others. We also appreciate your feedback regarding communication during shifts and reorganizations. We recognize that periods of change can be challenging, and it’s important that our communication is clear, consistent, and inclusive so that employees feel heard and valued. We will work to continue to uphold our Leadership Principle of being trustworthy, transparent, and honest. If you have any other feedback you'd like to share, please feel free to email me at sarah.dudley@gettyimages.com
3.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

- nice people - want to do good

Cons

- technology feels old - ai can take their livelihood

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Getty Images Response
3w
Hi, there - thank you for your feedback! We’re glad to hear you’ve had positive experiences with the people here and that our team’s commitment to doing meaningful work stands out. We also appreciate your comments about our technology and concerns around AI. We recognize that staying current with technology is essential, and we’re always trying to invest in efforts to better support both our employees and the people we serve. If you have any suggestions that you'd like to share, or anything else on the topic you'd like to discuss, please feel free to email me at sarah.dudley@gettyimages.com
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