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      Getty Images

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      Getty Images reviews

      Good company - Customer Service Representative (CSR) Getty Images Employee Review

      4.0
      Jan 20, 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      This company has great PTO and health insurance benefits. The co-workers are really great and everyone is pretty friendly and relaxed. They work hard at being inclusive and stand behind their ideals.

      Cons

      CSR work can be grueling. You are dealing with an indifferent public that doesn't understand licensing and wants everything for free. You are asked to juggle up to 3 chat messages simultaneously, which can leave your head spinning at the end of the day. The pay for the role is low, the benefits (free health insurance and generous PTO) help make up for it, but it isn't enough. The job requires a great deal of understanding a complex web of licensing issues and the only way to really get a handle on it is to get thrown into the water and learn to swim.

      avatar
      Getty Images Response
      4y
      Thank you for taking the time to share your thoughts with us. We strive to live by the ideal of 'being the greatest place you will ever work' through cultivating a culture of inclusion, equity, work/life balance, no silos, and community. Your feedback demonstrates that our efforts are leading us in the right direction! The CSR role is specialized and complex and definitely requires a high skillset and patience. Licensing is a tricky business but it is largely employees like yourself who have this niche understanding and drive success and growth. If you've identified areas of opportunity around training, please reach out to our Sales Enablement team or myself at carly.etzin@gettyimages.com. Thanks!

      Explore other reviews about Getty Images

      5.0
      Jun 1, 2026
      Software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      - fun culture where you get to hear talks by photographers - adopts new technologies relatively early in the game - a really great place to learn and grow as a developer

      Cons

      - can handle shifts/re-orgs poorly with communication, leaving employees feeling unheard and unvalued.

      1
      avatar
      Getty Images Response
      3w
      Hello! Thank you for your review! We’re really glad to hear that you have a positive view of our culture, particularly the opportunity to engage with photographers and our adoption of new technologies. It’s also great to know that you found our environment supportive with opportunity for growth - we always aim to ensure employees feel that they can learn and grow within their role, and others. We also appreciate your feedback regarding communication during shifts and reorganizations. We recognize that periods of change can be challenging, and it’s important that our communication is clear, consistent, and inclusive so that employees feel heard and valued. We will work to continue to uphold our Leadership Principle of being trustworthy, transparent, and honest. If you have any other feedback you'd like to share, please feel free to email me at sarah.dudley@gettyimages.com
      3.0
      Jun 15, 2026
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH, good overall culture. Good people.

      Cons

      Leadership has been slow to stay current and modern in the workplace. The business is straddled with debt from a pervious investment company that had bought Getty and gutted it. Future is uncertain.

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