Finally starting to see progress - Customer Service Associate Getty Images Employee Review

4.0
Jul 27, 2021
Recommend
CEO approval
Business outlook

Pros

-Flexible work hours and location -Can work on projects -recognize good behavior -take on feedback well -Company is willing to adapt and improve -Amazing imagery and company that shapes the way people view the world -High pay for what you do.

Cons

-Little to no job opportunities -Company tends to hire new roles to outside than within. -Diverse company where all senior leadership are old white men. -Currently seeking ways to improve the customer experience by only investing in technology and not training staff. -Training is all up to you. Only get 1 catch up a week. -Constant feeling of chasing targets and little time is given for self development, but always highly encouraged. -Many staff only stay because of pay - work culture is pretty stale

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Getty Images Response
4y
Thank you for your feedback. It is important to us to hear our employee's perspectives on what we are doing well and where there may be areas of opportunity. As an organization, we want to ensure that all of our employees are engaged and challenged in their roles and are aware of opportunities to move throughout the organization. Every Monday, our Talent Acquisition team posts internal and external openings to the Recruiting Slack channel to peak the interest of those who may be looking to move cross-functionally or who may have a referral. If you have not yet had a chance, I encourage you to join this channel. Further, through our Leadership Principles, we are committed to fostering a culture that is inclusive of different voices, perspectives, and experiences. This is evident through some of the initiatives that have been introduced over the past two years, including the implementation of Employee Resource Groups, the creation of subcommittees on the Global Advisory Committee that focus on culture and hiring, and the newly implemented quarterly Diversity and Inclusion Accountability Reports that measure our progress and holds leadership accountable to the commitments made. Of course, there is always room to evolve and grow, especially in the representation of leaders. Programs such as the Getty Images Amplified Mentoring Program are geared toward our racially and ethnically diverse communities, with the goal of increasing the connection between leadership through the mentor:mentee relationship and mapping out advancement and impact opportunities. Continuous growth and development is a priority at Getty Images. Employees can access a variety of trainings through The Lab and through our Udemy subscription. The Culture and Development site also houses interpersonal skills and people manager toolkits and trainings. The Sales Enablement team drives Sales-specific training both within the Service org and in other areas as well. If you feel that these resources are not easily accessible, please connect with your functional HR Business Partner for additional support. Given that you are a current employee, I urge you to reach out to myself (carly.etzin@gettyimages.com), Lizanne Vaughan our CPO, or a member of our HR Business Partner team to share more insight on your experience. I am confident we can address your concerns and improve your experience as an employee here. Thank you!

Explore other reviews about Getty Images

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

- fun culture where you get to hear talks by photographers - adopts new technologies relatively early in the game - a really great place to learn and grow as a developer

Cons

- can handle shifts/re-orgs poorly with communication, leaving employees feeling unheard and unvalued.

1
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Getty Images Response
2w
Hello! Thank you for your review! We’re really glad to hear that you have a positive view of our culture, particularly the opportunity to engage with photographers and our adoption of new technologies. It’s also great to know that you found our environment supportive with opportunity for growth - we always aim to ensure employees feel that they can learn and grow within their role, and others. We also appreciate your feedback regarding communication during shifts and reorganizations. We recognize that periods of change can be challenging, and it’s important that our communication is clear, consistent, and inclusive so that employees feel heard and valued. We will work to continue to uphold our Leadership Principle of being trustworthy, transparent, and honest. If you have any other feedback you'd like to share, please feel free to email me at sarah.dudley@gettyimages.com
3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

WFH, good overall culture. Good people.

Cons

Leadership has been slow to stay current and modern in the workplace. The business is straddled with debt from a pervious investment company that had bought Getty and gutted it. Future is uncertain.

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