Great place to work... as long as salary isn't important to you - Anonymous employee Genworth Employee Review

2.0
Feb 6, 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong culture of encouraging advancement and growth. There are always training opportunities to take advantage of, and the education allowance can make getting additional education possible (though it's through reimbursement, so it's not as simple as "free school"). Beyond that, management at every level, and especially at the higher levels, genuinely cares about the employees. The company also does a lot for the community through sponsoring events, charity drives, and encouraging employee volunteer work.

Cons

However, and this is a huge however, if you start out in any sort of lower level, then while you CAN move up (and can do so fairly rapidly), your salary will never match market rates because of the caps they place on raises and promotions. Salary increases, even for top performers, are capped at very low levels, and salary increases with promotions are based off of previous salary, not market rates.

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5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

Nice people with inclusive culture

Cons

No cons during summer internship

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

Cons

Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

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