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General Dynamics Information Technology

Engaged employer

Not true to family work life - CustomerService Representative General Dynamics Information Technology Employee Review

1.0
Jun 27, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, fully time available

Cons

They dont let you breath back to back calls. You get a counter of 8 seconds but get in trouble for using it . They expect to get a call after. Not worth it they want calls under 10 min and treat customers like trash. How can u provide good service if u worry about metrics that are ridiculous. Make it make sense that QA is bad but u have to rush .

Explore other reviews about General Dynamics Information Technology

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Many vaction/sick days. Compenstation is great.

Cons

Communication from higher ups can be lack luster.

2.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Initial Management was good, however went downhill fast

Cons

I was onboarded by an amazing manager, but they are a contracting company. They made horrible decisions to hire the wrong people at the wrong contract and got killed for it. I wish they didn't do this

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