Pros
Good pay and good benefits. I learned a lot, especially about how many of the American people were feeling at the time that the Health Insurance Marketplace was first being implemented. I enjoyed feeling like I was helping people. I still sometimes think about the things consumers have said to me about their lives, and wonder how they are doing now. I also made some friends at the company and had a lot of good times there. I also got promoted quickly.
Cons
There were too many strict rules. We couldn't wear warm coats, so I was left so cold on some days that my teeth were chattering while I was on the phone with consumers. Having to be so careful about paper made it so that you had to make sure you didn't even leave a receipt in your pocket or you would get fired. The typing is excessive and can lead to getting a RMI, so please be careful if you get this job. It's also really stressful when consumers scream and curse at you because they do not like the news they receive from you.