Quality Customer Service is a Top Priority - Senior Project Manager Genealogists.com Employee Review

Variable schedule, upper level management is always available

Need more employees who want to work hard

I've work as a contract researcher for this company. On the plus side it is nice to get contracts that I don't have to look for, they just come to me as stringer work. The cases themselves have been very interesting and as long as you are careful not to work more than the estimated hours the pay is acceptable when you consider you didn't need to advertise nor do you interface directly with the client. The people that I've interfaced with at this company have all been extremely pleasant and friendly.

This company seems increasingly disorganized and my impression is that this is due to there being more volume of clients than there are employees to manage them. On the one hand this means that there will, presumably continue to be work, on the other hand they really need to make it workable internally or they will begin to fail to meet customer expectations.