This deal is getting worse all the time..." - Covert Agent Geek Squad Employee Review

1.0
Nov 23, 2019
Recommend
CEO approval
Business outlook

Pros

- Work from home - Decent discount on -some- stuff at Best Buy - Good general benefits

Cons

- Direct supervisors/team leaders are not in your corner, have a tendency to throw people under the bus and use "dangle the carrot" tricks (including promotions) to try and squeeze every ounce out of you. - Management/ "The Commander" has lost all touch with the reality of being a client-facing Agent & Runs the department through intimidation tactics and fear (threats of writeups for minor things for example) - The amount of work you're expected to do keeps going up, the time you have to do it keeps going down, and the tools you're expected to use never get better. - Your body will deteriorate if you don't make an extra effort to take care of yourself. Both body and mind. - The scheduling is awful. Your shifts bounce all over during the course of a week (unless your supervisor is the one making the schedules - favoritism). Nobody is given a consistent, regular, same-hours-every-day shift because of backwards reasoning. - Clients can all but trample you and you can't do anything about it unless they become "abusive" (direct slurs/profanities) - Morale is extremely low.

Explore other reviews about Geek Squad

5.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good workers and employees. Love the culture and lifestyle

Cons

Management is the only thing bad here.

4.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

It's an okay environment to work in. I wish there were more benefits for part-time, though. And a pay, if it was higher, would be great.

Cons

A lot of hot-headed customers come in.

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