Pros
Cool industry. Great customers. Good people. Company has a lot of potential. The people. The people. The people. The employees and customers make this company almost worth overlooking all the negatives. (Unfortunately, Gateway ownership/leadership can't seem to get out of their own way.) Customers are global, so there's opportunity for international travel and forming deep relationships with customers. The company is "family owned" and operated. Ownership is kind, caring and family-oriented with family-centric events throughout the year. Policies are in place to allow good work-life balance (at the discretion of your supervisor) with flexible schedules, work from home options and various value-added benefits that make "a day in the life" when balancing family and work that much easier. Benefits are okay. 401k is standard. All of these factors put the company on the Best Places to Work in PA List. For staff level employees, there's a lot of positives. For (strong, experienced) leaders, there's a lot of frustration and stagnation.
Cons
Leaders beware! The company is all about process for the sake of process. There are deep, detailed processes being developed (and in place) because leadership is simply inadequate. C-level executives are not inspiring or motivating; rather creating a culture of micro-management. There's lack of open, honest communication and a culture of conflict-avoidance (which leads to stagnation in many areas). There has been significant turnover of incoming proven/successful/experienced leaders because of this. They say all the right things in the interview process, but in reality it's very different. There is very little capacity for strong, proven leaders to be successful in the organization. Minimal "true" input from all levels, even though there are "input sessions" to make employees feel part of strategic decisions. Reality is, strategic decisions are top down and made prior to input sessions. Many seemingly positive initiatives start out as good intentions; they always fail in the execution. The company is "family owned" and operated. Ultimately, decisions are made from a singular viewpoint that is often influenced by the latest business trends and excessive use of consultants. While the company has grown a lot in the last few years. Employees at all levels are continually overworked. With the company in the midst of growing pains, employees are asked for budget cuts while seemingly unjustified, excessive spending takes place in other areas. To a prospective employee, this SHOULD be a dream place to work (cool industry, nice people, great customers). But ultimately, C-level (Executive) leadership fails in the vision and execution of many things making it a frustrating work environment.