Customer Service Representative - Anonymous employee GamePoint Employee Review

1.0
Jan 11, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Decent opportunity for an experience in the gaming industry. - Company is easily accessible by public transportation + next to Scheveningen beach so nice for having afterwork drinks in the spring/summer - The Hague office is pretty nice looking and the company does put some effort into making it a eye pleasing place to work at. - Occasional company drinks/events, including the annual GamePoint summit where the entire company gathers to "hack" the company. Although, not sure how much of their employees' opinion is actually taken into account + Christmas dinner. - Monthly access to the Lunch buffet for about forty to fifty euros a month - made with love by a very sweet lunch manager. - Most people are friendly and keen gaming aficionados

Cons

- Despite its 15 years in the gaming market, a very prominent start-up culture still lingers (and in this case it's not positive!) - High turnover; a significant amount of higher management left in the past year and half. Occasional new recruits sometimes stay for a couple days or weeks before realising the tangible bias. - Poor people's management skills is common at GamePoint. - For a company that has a dozen expats, the prominent Dutch culture can put you off on a regular basis if you are not accustomed to what the Dutch called 'directness'. Expect rude comments at all times and be prepared to nod and accept it all unless you want you out (regular threats made by managers and CEO) - Overtime is only paid in diner if you're lucky, 1/3 of their employees are required to work afterwork hours and if it's an issue to your work/life balance, you simply do not "fit" to the so-called "GamePoint Culture" - Note that, if you are an ambitious person, this company is not the place for you

Explore other reviews about GamePoint

4.0
Oct 7, 2024
Recommend
CEO approval
Business outlook

Pros

Flexible work, interesting projects, Good salaries

Cons

Too many bad decisions and company owners don't dive deeply into the problems

1.0
Nov 21, 2023
Recommend
CEO approval
Business outlook

Pros

- The office is situated in a pleasant location. - There are some great colleagues to work with in the Dutch and Ukrianian office. - The company organizes an annual summit abroad (although recent years have seen it held in less inspiring locations within the Netherlands, probably because of money problems)

Cons

The situation at GamePoint is not just troubling, but indicative of a deeply flawed corporate culture. The significant employee turnover, this and last year, signals a nosedive in the company's reputation as a desirable place to work. This trend is largely attributed to a pervasive lack of trust and oppressive micromanagement by the CEO. The CEO's autocratic style has led to a stark absence of seasoned professionals who could serve as mentors and motivators. Notably, those few experienced individuals who join the team often depart swiftly, unable to tolerate the CEO's preference for unquestioning obedience over genuine talent and insight. Notable achievements of the company, can be credited to the ideas and efforts of various team members. However, the CEO frequently claims these successes as his own brainchild. It's concerning that the information I share is widely known among the majority of the employees. This suggests a prevalent culture of gossip, which occurs in environments where people are discontented. This should be a giant red flag for HR as well. The company's deficiencies are numerous and severe: - Salaries are embarrassingly low, exploiting employees' ignorance of their true market value. - HR fails to provide clear pathways for professional and salary advancement is demoralizing. - Employees working here for 10 or even 15 years, get a small printed certificate and a present worth 200 EUR. CEO per month spends 2x more on gas then on a present for someone that worked 10-15 years for him. - Project Managament is a mess, which is not the fault from the employees, but of the CEO who micromanages everything and becomes a scrum master, PM and PO and developer, neglecting everything what a team tells him. - The removal of basic amenities like fresh water bottles, is another good indicator of the state of the company. - The annual bonus is insultingly low. - Strict office hours without flexibility or hybrid working options. - Constantly shifting priorities and deadlines create a chaotic and unstable work environment. - From a development perspective, the quality of the codebase is compromised by rushed jobs and a lack of revision opportunities, a fact grossly overlooked or underestimated by the management. - The provision of subpar hardware and lack of ergonomic support is inadequate, especially when compared to other companies in the gaming industry. There is no additional compensation for overtime. Working during evenings and on multiple weekends does not lead to any extra remuneration. - When ideas initiated by the CEO don't succeed, developers are frequently held responsible, despite merely following given requirements, delivering on time, and not being involved in the idea's conception. - GamePoint is characterized by a culture of blame. I have never been called in by my manager, or HR to receive a compliment. Feedback is only given for poor performance, never for achievements or good work. In a final, poetic summary: The GamePoint vessel has been submerging for three years, not due to industry turbulence, but under the heavy burden of the CEO's ego and his consistent errors in disregarding his team's insights. To those still aboard GamePoint, expand your perspectives; the sheer relief of escaping such a toxic atmosphere is invaluable. And to those contemplating joining this crew, my advice is simple and stark: turn away and close your browser!

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