Claims department is a rough go right now, I hope it gets turned around soon - Resolution Manager/Adjuster Gallagher Employee Review

2.0
Nov 17, 2022
Recommend
CEO approval
Business outlook

Pros

Work remote. My supervisor was great. If you have a decent client and a good supervisor, your job is tolerable. They are pretty relaxed on vacation days and sick days. They do have a company that keeps track of your licensing status, renewals, CE deadlines. Very helpful

Cons

Very heavy caseload. File reviews with the clients that can take hours, while you are still receiving your full load of claims, mail, phone calls . Computer system is outdated and we have outages very frequently. Pay for existing adjusters (pre pandemic) are far less than new hires. Little resources available. Which is challenging when you are handling all aspects of a claim, in all 50 states.

Explore other reviews about Gallagher

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, Great Team, Mentorship, Opportunity to Grow and Gain Insurance Knowledge

Cons

I have enjoyed my time here

4.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance as a remote employee. Management is approachable and genuinely willing to help when it comes to workload — you never feel like you're on your own.

Cons

Mentorship is largely self-driven. if you don't seek it out yourself, it won't come to you. Systems and internal processes can be slow and tedious, which adds friction to an already fast-paced workload. Compensation does not reflect the complexity or volume of work expected. High performers who are ready for the next step would benefit from clearer, more proactive promotion paths. When that structure is missing, talented people disengage quietly long before they ever leave.

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