Absolutely awful - CSA - Customer Service Associate Gallagher Employee Review

1.0
Apr 1, 2021
Recommend
CEO approval
Business outlook

Pros

Good coworkers Nice office equipment like printers and computers

Cons

Management is corrupt Work you to the bone Do not value employees or their families Some management have called me retarded for having dyslexia The mental games of abuse and harassment will haunt you for years (not an exaggeration)

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Gallagher Response
5y
We are quite concerned by what you are reporting and have followed up with leadership. The behaviors that you have reported are against Gallagher’s values and policies and we don’t condone them in any way. Gallagher promotes a working environment free of harassing, abusive, disrespectful, disorderly, disruptive or other non-professional conduct that interferes with another’s work performance or that creates an intimidating, offensive, or hostile environment. We want anyone who feels they are experiencing such behavior to reach out to a divisional or regional Human Resources Manager or Director; the Corporate Human Resources Department; or to the Ethics and Compliance Hotline, which provides the opportunity to remain anonymous, at (888) 878-6236. Gallagher strictly prohibits acts of retaliation against any person for reporting an issue in good faith or for cooperating in an investigation.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, Great Team, Mentorship, Opportunity to Grow and Gain Insurance Knowledge

Cons

I have enjoyed my time here

2.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home , nice co workers

Cons

Burnout culture, low pay, mega corporation where you’re a “cog in the wheel”, complex tech systems, lots of bureaucracy. If you’re a company getting acquired by Gallagher start searching elsewhere

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