Customers over staff - Case Manager Gallagher Employee Review

1.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

Valuable experience gained Mental health support offered Over time offered Hybrid working environment

Cons

Too many! Micromanaging Like a call centre If you don’t answer a call, you get questioned Burn out No regard for their staff No training Constant nitpicking from people who pretend who know how to do their job Will fail you on a call, even if it’s a good one Will put you in tears or into an early grave

Explore other reviews about Gallagher

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Good people, opportunities to be challenged and learn

Cons

Complex industry with moving parts

2.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

• Good in office dynamic with coworkers for those who worked in office

Cons

• Delayed promotion/raise - you’ll sign a contract in which your raise will be effect but delay it 2 1/2 months • unfair workload - management plays favorite and doesn’t even bother intervening on the issue, rather just gives more work. Multiple times I caught myself doing the work for my peers. • No structure - the office I worked at completely lacked structure where I was shadowing a colleague for 2 weeks before being expected to know what to do • Collision w/ OOO Staff - the out of office staff was very rude at times and because they aren’t in office, management doesn’t push the standards/expectations on them as much as people in office

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