Wow Gainsight! HUMAN FIRST (IS IT?) - Analyst Gainsight Employee Review

1.0
Jan 29, 2025
Recommend
CEO approval
Business outlook

Pros

• WOW Cohesion: They spend a lot on events, but the focus is on celebrating the spending. • Free Food: The food often causes gastric issues on Mondays and Wednesdays. • Super HR: HR dismisses employee concerns with “leave the company.” • Supportive Payroll: The payroll team is unhelpful and rarely available. • Human First Management: Management is focused on judgment rather than leadership, laying off employee. • Mast Managers: Managers are insecure and tend to micromanage, traumatizing top performers to resign. • Teammates: Teammates often engage in gossip, Chaplusi and undermine top performers. Overall: Gainsight certainly has its "pros"—in the sense that they manage to avoid having any real cons—at least if you're looking from a surface-level perspective. However, once you dig deeper, you'll find that the company culture is lacking in meaningful support, respect, and leadership.

Cons

This company is Actually Human First since 2022.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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