Good culture company with worst leadership in some teams - Solutions Architect Gainsight Employee Review

2.0
Aug 17, 2023
Recommend
CEO approval
Business outlook

Pros

Level of importance given to employees by CEO. Culture and benefits.

Cons

Some teams doesn’t even care to follow the company’s culture. I’ve seen this in NXT Upgrades team. Lot of irrelevant process being forced upon the team which doesn’t make any sense. NXT Upgrades leadership both in US and India don’t even think about the resources and they just fight with other leaders to satisfy their ego. Upgrades team started with open minded people who are open to receive feedback and now the team is ending like a battlefield after the war with egoistic leaders who sideline people if any feedback is given and with employees leaving the company because of these leaders.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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