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      Gainsight

      Engaged employer

      Gainsight reviews

      Bay Centric - Anonymous employee Gainsight Employee Review

      3.0
      Jan 22, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Exciting company that's growing extremely fast. Fun and flexible working environment. Great core attitudes that are mostly followed. Strong and inspiring leadership. Gainsight is at the center of their industry and dominates their competition. If you believe in Customer Success, Gainsight is where you want to work.

      Cons

      While the company has its roots in St. Louis, over time the company has placed all leadership and decision making in the Bay Area (with a satellite office in Phoenix that focuses on Marketing). While the leadership repeatedly will tell everyone in the company there is no "main office" due to the distributed team, the reality is that all of the important decisions are made in the Bay area and everyone learns of them later. This has led to many positions being essentially relocated to the Bay Area, and in some cases, entire teams. Not a con if you're in the Bay Area, but if you are looking to work in the St. Louis office, understand you will forever be the little brother or sister and not be able to climb into a senior leadership role.

      avatar
      Gainsight Response
      8y
      Really appreciate you sharing this. As you point out, my goal is to make Gainsight a company where your contribution and satisfaction are uncorrelated to where you live, but I also recognize we have to do more. Interestingly enough, in our latest CultureAmp survey, our most engaged teammates by far were in Phoenix, London and "work-from-home." I think we can learn something from what's working there and apply it more broadly. In addition, to your point, we need to elevate more folks from each office. One thing we've done is make one St. Louis teammate our "General Manager" of the office to represent the needs of folks there. I am on an exec call with her every 2 weeks to hear the voice of the team. But more can be done and needs to be done. Thank you again.

      Explore other reviews about Gainsight

      5.0
      Apr 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

      Cons

      Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

      3.0
      Apr 25, 2026
      Solutions engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      smart people and decent benefits

      Cons

      once was a good community, now a corporate strategy play

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