5.0
Nov 17, 2016
Current employee, less than 1 year
Irving, TX
Recommend
CEO approval
Business outlook
Pros
- management with an open door policy and willingness to listen and work with you - room for growth - company expansion (this is their first service desk and they are adding more) - company bonuses - shift bid is equal for everyone across the board and not based on seniority - direct hire, no contract - great benefits/insurance/401k/PTO/paid holidays - upper management interacting with the employees and asking for recommendations on how to make this desk be the best
Cons
- client doesn't update its knowledge base very fast - negativity from a few coworkers - first time they have had a service desk but they are learning and adapting quickly