As a branch employee (also known as a Personal Banker or as a Member Relation Officer), you have very high and often unrealistic sales goals. Most institutions have sales goals based off of demographic and area traffic statistics, but this not the case with GTE. Everyone (for better or for worse) is held accountable to large sales goals despite if any one branch has significantly less traffic and/or in a lower/modest income demographic. GTE does provide a few resources to help easy this burden, however these same resources are given to high traffic/higher income area branches. This translates into the less traffic flow branches having to work twice as hard just to stay at the same pace as those other higher flow branches. Creating an unfair and widening disparity. Also to note, you are very well expected to make outbound calls, both cold calls and warm calls. If your branch doesn't have a strong traffic flow or you are not producing, expect to be glued to the phone or be written up. You'll also have to provide weekly reports to managment that document in detail every call you made and the result of the call (this is if you are not producing results). Your immediate managers are usually tied up in meetings for half the day or finishing up redundant report after report after report. Keep in mind, I personally produce results and have no problems making outbound calls. I have yet to be told or written up in regards to my performance, however, this review is based on what I see and hear from fellow Co workers, and what I observe in general.
