Small company trying to be BIG! - Customer Success Manager GMHBA Employee Review

1.0
Oct 11, 2021
Recommend
CEO approval
Business outlook

Pros

A new building, good location but that's about it!

Cons

Layers of Management lost in a world of collaboration. Over management and no empowerment Too many people doing the same roles and nobody able to make a decision The systems are terrible. They talk about updating their CRM system. But they have been talking about this for years. They have an agile department. In my team there, I never saw anything they delivered. They had lots of meetings to talk about what they will deliver. If you are not from Geelong, you will not be accepted There is very little diversity They recruit all these people to implement change, but it gets stifled in the collaboration. They claim to be member-focused. They are after they have looked after themselves.

Explore other reviews about GMHBA

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great team environment Great WFH benefits

Cons

System weaknesses and procedure gaps

5.0
Jan 19, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible working People values driven Collaborative environment Modern, progressive company

Cons

Some misalignment between departments across the organisation

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