overworked and underpaid - Contact Center Representative GECU Employee Review

1.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

a couple of supervisors care, but most don't seem to

Cons

horribly understaffed and huge turnover rate because people are burnt out and management continues to make conditions worse, removing half days and saturdays off. the credit union as a whole is trying to expand while not helping the departments they have now. members are more and more upset because they wait longer for the fewer and fewer people that can help them and take it out on agents. micromanaged like crazy and low pay

Explore other reviews about GECU

5.0
Apr 17, 2026
Recommend
CEO approval
Business outlook

Pros

GECU is definitely an excellent place to work! The possibility of moving up is great! The company takes care of its employees!

Cons

Get used to working hard when project deadlines near close. Depending on your role with the company get use to working at a high pace environment.

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good Pay for position In company

Cons

Department has unrealistic goals, sales driven department and management. Management and supervisors are not in sync and don't communicate well with each other or department.

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