Avoid at all costs - Customer Success Manager (CSM) GDS Group Employee Review

1.0
Apr 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great people work here- but not for long

Cons

Toxic is an understatement. You have a head of csms who has lost 60% of her staff due to them leaving because of her incompetency The buisness doesn’t know what direction it’s going in- and it changes its mind every day. From elite new acquisition teams to firing the highest performers. Sexism runs deep here- ask anyone about the Christmas parties and you’ll have an understanding Kosovo office is fired every few months and Bristol and ny lose 1/4 of staff every 6 months

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GDS Group Response
1mo
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described does not align with the culture or standards we are committed to building and we take concerns like yours very seriously. Regarding leadership and team dynamics, we continuously review how we support and develop our managers to ensure they are equipped to lead effectively and respectfully. We also want to be clear that we have a zero-tolerance approach to discrimination or inappropriate behavior of any kind, including sexism. Allegations of this nature are taken extremely seriously and we encourage anyone with concerns to report them through the appropriate internal channels so they can be thoroughly investigated. Please reach out to Human.Resources@gdsgroup.com so we can talk about your experience in more detail.

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5.0
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Great pay Challenging Rewarding New daily activities Pressure but positive

Cons

Young office culture attitude sometimes

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GDS Group Response
2w
Thank you so much for taking the time to share your review! We are thrilled to hear that you find your work both challenging and rewarding, and that you enjoy the dynamic nature of your daily activities. It is also great to know that you feel the competitive compensation reflects your efforts and that the fast-paced pressure translates into a positive and motivating environment for you. Kepp up the great work!
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Cons

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