Pros
Under the leadership of former owner John Kruger, GCX was truly an exceptional workplace. He valued and respected every employee, cultivating a culture built on trust, recognition, and personal development. The company provided outstanding benefits, including 100% healthcare coverage, full 401(k) matching, and generous incentives like annual bonuses and reliable compensation increases. GCX prioritized both employee well-being and customer satisfaction, treating its workforce like family. As John often said, “Start with the customer and work back” “Take care of the people, and the people will take care of the company.”
Cons
Since Audax took over, GCX has undergone a drastic cultural shift and not for the better. They promised to “Super Charge” the company but turned into a mess. Numerous high-ranking vice presidents were brought in, but rather than driving progress, they cultivated an ego-driven “I’m in charge” Their approach made it seem like GCX was a broken company that needed fixing, this mentality fractured teamwork and derailed productivity. Long-established processes that once delivered consistent results were abandoned, leaving teams confused and misaligned. The consequences have been significant: we've lost customers, seen declining sales, and suffered damage to our reputation and client trust — all stemming from poor leadership decisions. Employee turnover has surged, and many tenured team members have left, taking years of institutional knowledge with them. What was once a unified, people-centric workplace has morphed into a top-heavy structure plagued by mismanagement. The benefits that once made GCX feel like a company that truly cared have been stripped away. Health coverage is no longer fully paid, and the 401(k) match has dropped to just 4% — a painful cut from the generous 100% we once had. It’s disheartening to see how quickly something so meaningful was taken for granted and reduced to the bare minimum.