Need to improve - Anonymous Employee GAMER2GAMER Employee Review

- Hybrid - Friendly teammates

- Poor work-life balance. - Unfair policy enforcement. - Favoritism. - Heavy workload. - Difficult leave approval process. If you're expecting a company that respects work-life balance, this may not be the right place. The company advertises a 5-day work week with 2 days off, but in reality, don't be surprised if you end up working 5 days with only 1 day off, or even 6 days with 1 day off. Complaining about it doesn't help. Sick leave can also be frustrating. Even when you provide a doctor's note, you may feel like you have to prove that you're actually sick. Public holidays are often working days. While the company says you can replace those days later, taking leave can be difficult due to operational reasons and ticket volume. Another issue is favoritism. Some employees seem to have no problem getting leave approved or having their shifts adjusted for personal plans, while others are told it's not possible. The workload is much more than what's listed in the job description. Besides handling tickets, you may also manage live chat, make customer calls, train new hires, and take on additional responsibilities as needed. You'll definitely learn a lot and gain experience quickly. However, if you're looking for fair treatment, predictable schedules, and a healthy work-life balance, you may want to consider other options.

Office near train station only

Office politics. HR is famous for their gaslighting behavior. In front of staff tell us is boss fault, boss problem and will try to help us, in front of boss fault become a shoe shiner. HR also like to stop people when people are talking about serious work, just to chit chat with other person on irrelevant things like how was breakfast. Seriously? This is a family business, if you are not part of the family, you are replaceable any time they want to. If you are not part of the family clique, you are the exception. Account department always get good benefit and favor because family member is in there. If they don't like you, they will do whatever it takes to make your life miserable, setting impossible KPI, then proceed to gaslight you. You can do your work perfectly but they will always find 1 thing to argue you back and use that 1 thing to say you are not good, then proceed to force you leave immediately. Never trust the higher upper in this company. They smile smile say will help you, but behind you act different.