Pros
They have a rich set of clients with a small handful on the larger side. Intelligent workforce. Your potential is limitless, especially if you've got the "Type A" personality and a thick skin.
Cons
I was unable to adapt to FusionTek’s controlling culture, and micromanaged schedule. I would have preferred to work from a queue that allowed me sole ownership of tickets, and the autonomy to see issues through to completion. I could not maintain day-to-day continuity of projects because multiple Service Coordinators vied for my time. Additionally, I had no autonomy, nor ownership of clients; it’s a mixed bag with multiple hands in the cookie jar. Remote support is mandatory. My preference is to have control of specific systems, or a specific group of clients, with the option to be client-facing, so that I may build a rapport with the customer. Furthermore, I found the requirement to record an “8-hour” day both tedious and oppressive. This caused my focus to be on the timesheet rather than the customer. Lastly, the gap between Seattle and Alexandria might as well be a black hole. West-coast work can be expected on East-coast time, and vice-versa. I sensed a general feeling of disdain for members of the Alexandria office, and a disregard for their capabilities. It felt like Kirkland was “inaccessible”; the attitude coming from the West coast office was arrogant and slightly disrespectful.