Pros
A. The management team is amazing for our TSO - Tier 1. B. Corporate staff for the LoB and for FPS really care about the input of experienced agents on the team. C. Very driven to please employees and there is constant integration to make our job easier. D. Love Working from Home E. Incredible starting wages compared to alike opportunities F. Startup project with room to grow. A coworker who started with wave 2 like me has already been promoted to supervision! Definite advancement opportunities await. F. Raise from start wage more than. Acceptable!
Cons
A. Training wasn't long very long. Worked fine for me, being a tenured Call Center Rep, but those that are new to tech support or to inbound call centers might not pick up what they need in the 2 weeks classroom)and 2 weeks on call training.