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      Frost Bank

      Engaged employer

      Frost Bank reviews

      Loved the company more than the job - Customer Service Representative Frost Bank Employee Review

      5.0
      Jul 9, 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      everyone is friendly, pay is good, and good benefits

      Cons

      It really depends on the position you hold. For me the biggest con was the lack of clear direction in a position where the rules were ever changing and when you reached out for clarification you got conflictingly different answers from different supervisors. Nobody seems to be on the same page.

      Explore other reviews about Frost Bank

      5.0
      Jul 6, 2026
      Personal banker i
      Recommend
      CEO approval
      Business outlook

      Pros

      Really great and welcoming work environment

      Cons

      Not one con I can think of

      4.0
      Jul 2, 2026
      Telephone customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company with good benefits as well. Good environment to work in and nice team members as well.

      Cons

      In the Customer Service side, they care more about is metrics and performance than the customer service agents. Call are back to back all day and it is exhausting.

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