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Frontier Utilities

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Great place to work - Customer Service Specialist Frontier Utilities Employee Review

Explore other reviews about Frontier Utilities

4.0
Nov 3, 2020
Recommend
CEO approval
Business outlook

Pros

Great dynamic and solid support

Cons

Company is under new management

2.0
Jul 6, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The office environment is very casual and almost family like-- I wore jeans almost everyday. Working remotely is an option for managers/supervisors only.

Cons

This is a small retail energy company that loves coming off as the shady electricity provider. I worked in digital marketing and the customer service complaints we received online where the worst. It can be a bit frustrating when you want to create an integrated marketing strategy. The IT team is completely incompetent and are all based in India. The response time is extremely slow. FU is purely sales driven and likes to use hidden language to trick lower income customers into signing up for a more expensive electricity plan. If it didn't make a sale, it's not relevant.

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