Company Hates Employees - No Loyalty To Workers - Fiber Customer Support Analyst Frontier Employee Review

The company actively shows how little it cares for it's general hourly employees from customer service to technical support. To the higher ups it is all about numbers and you as a person do not matter. They also had little in the way of advancement after the transition as they actively were putting the squeeze on pretty much all departments and not allowing for upwards mobility to other positions within the company. You matter even less so being part of the CWA union because they constantly were actively trying to force such employees out and basically were union busting. From their acquisition in 2016 they had multiple times tried tempting offers for people to take leave packages to people with high tenure and even those who didn't trying to get both regular employees and especially union members out of any position within the company at varying levels and departments. Eventually after one new contract negotiation they worked behind all employees and in 2023 laid off a massive amount of their workforce and this was primarily to get rid of as many of the lowest seniority people. Disregarding multiple grievances. They also showed they were favoring poorly trained outsourced agents instead of those well trained and tenured agents who had been there from Verizon. They actively made sure not to hire core company agents when it came to hiring new agents - relying mainly on outsourcing to the lowest bidder and the worst quality of agent. I remember very often when I got a call from a customer who was so relieved when getting a core agent and loving the level of service received vs. one of the outsourced agents as their level of knowledge and troubleshooting skills were severely lacking to resolve customer issues. They cared only for numbers and not quality of service. The company did not care about the customer or service level excellence.