Frontier

Frontier reviews

No work life balance but pay is decent - Customer Retention Representative Frontier Employee Review

3.0

Jan 18, 2024

Customer retention representative

Recommend

CEO approval

Business outlook

Pros

The pay was pretty decent

Cons

The excessive micromanaging makes the job more stressful than it has to be. Company would rather use outside vendors to handle overflow of calls instead of hiring actual agents.

Frontier Response

Thank you for the feedback—it’s truly very valuable to us. We greatly value our employees and always want to ensure a positive environment with open communication. Please know you can contact us at FrontierCareersFeedback@ftr.com to share additional details as it can help us improve for the future.

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5.0

May 13, 2026

Customer care advocate

Recommend

CEO approval

Business outlook

Pros

Great company to work for

Cons

I can’t think of anything

Frontier Response

1mo

We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.

5.0

Jun 24, 2026

Business executive

Recommend

CEO approval

Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

Frontier Response

13h

We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!

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Frontier reviews Frontier Customer Retention Representative reviews Frontier review

Frontier

No work life balance but pay is decent - Customer Retention Representative Frontier Employee Review

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