I love my job, but nothing is perfect. - IHD Premium Technical Support Frontier Employee Review

5.0
Jun 23, 2015
Recommend
CEO approval
Business outlook

Pros

-Basic tech work for decent pay -Benefits -Full Time -Experience on the resume -Frontier hires from within so you can in fact move up from within the company -You can move up to things like the NOC (Network Operating Center) or Fiber Optics, or even the Malware/Offline team w/o any extra certifications simply by learning as you go along -If you don't know something you always have someone you can ask, whether it's a Lead, Senior Tech, the guy/girl sitting next to you... or Google... -If you can sell you can make a decent amount of extra cash and the more you sell the more you can make per what you sell -You can make more per hour depending how much you sell -Shift bids every 3 months so you depending on seniority you can kind of "mold" your schedule. -Friendly atmosphere from co-workers and superiors -Casual dress code

Cons

-Some the non-tech savvy are hired (not all the time, but more often then should happen) -Not enough field techs to meet the repair/installation demands -For some techs, empathy, compassion, and patience is lacking

Explore other reviews about Frontier

5.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

avatar
Frontier Response
5d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
See reviews by: Helpful|Rating|Date|All