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      Frontier

      Engaged employer

      Frontier reviews

      Internet helpdesk (Call center) - Internet Help Desk ( Call Center ) Frontier Employee Review

      4.0
      Dec 2, 2012
      Internet help desk ( call center )
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent benefits and pay. Colleagues are helpful and most have a good attitude. Frontier is customer oriented so there is not an over emphasis of stats. They allow you to take care of the customer.

      Cons

      It is a call center so you want to have good stats. They also try to push you to sell there security product which is through fsecure. While they have good bonuses for selling I don't believe the product is one of the best. Outside support for fsecure is oversees and they are not very proficient.

      Explore other reviews about Frontier

      5.0
      May 13, 2026
      Customer care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I can’t think of anything

      avatar
      Frontier Response
      1mo
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
      2.0
      May 19, 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Few less not many some

      Cons

      Many numerous lots a lot

      avatar
      Frontier Response
      4w
      Thank you for your input. We’re sorry to hear of your negative experience. We appreciate our staff and want to make sure our employees have the tools and resources to succeed. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com.
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