Pros
Great coworkers; as another review said you'll meet likeminded people who share interests and make lifelong friends. Opportunity for those interested in the publishing industry to get their toes in the water. Commission means you have the opportunity to make more money (but I'll touch on this in the Con section too).
Cons
Low wage - The starting wage is barely above minimum ($17.50) and they explain that "everyone in publishing doesn't get paid that much" as an excuse. At the same time they claim to be innovative in the industry. So if they're being innovative how come the pay doesn't reflect that? The commission you make is variable from month to month and highly depends on the types of projects you're working at the time. You could have several months with nothing to show for it. It's also used as a competitive tool amongst employees and was internally shared as competitions to see who could make the most commission. This is an unhealthy tool that created divide among staff. Many staff asked for a regular salary instead but the multiple plea's over many years were ignored. Over-worked/Burnout - The potential for burnout is incredibly high here. You'll be managing 60-70 different accounts which isn't a huge obstacle if you're working with super clients. However, the vetting process for the services isn't as stringent as they lead staff to believe so we end up letting in clients who can't even use a computer for an entirely online process. When you bring this to management (because they encourage you to bring these issues up) they pressure you to continue working on the project even though it now takes up double to triple the amount of time. This effectively turns your role from Publishing Specialist to IT Support (which they claim is something they try to stay away from). So if half of your projects are difficult like this that means you'll fall behind on the others. Their solution? Offload the work onto your team members who might have an easy week. That way everyone is suffering at once. No growth opportunities - You're either moving up to management (which doesn't happen often), or moving to sales. If you want to be apart of the editing or design team then you need to take your own time and money outside of work to shift into those roles. Tone deaf leadership - They have claimed to be diverse and inclusive but ignore opportunities to connect with the community on items such as BLM and highlighting Indigenous issues after the staff has asked about it. When they attempt this the messaging is vague and muddy.
