Great product and outstanding talent! - Commercial Director Fresha Employee Review

5.0
Mar 5, 2021
Recommend
CEO approval
Business outlook

Pros

The value proposition Fresha offers is unique, comprehensive and extremely powerful. The ongoing feedback and reviews we receive is a proof that Fresha is offering the best software solution in the world for the beauty and wellness industry. The quality of the product is top of the class, features are released at a frequency that I have never seen before and are always exceeding our clients expectations and needs. Which makes this product the best I have ever had to sell! I am truly humbled by where the company is at, being so young but already with a great product-market fit and amazing traction! To describe the Culture, I'd say it is to care. Care for the work we do, for the people we do it with and above all, for the clients we do it for. The attitude is to point at a problem and fix it together. Not point at someone and blame the individual. Anyone is welcomed to question our processes and to take initiatives to improve them. The above is exactly how I approach my life, so this job does not feel like one. Our founders are passionate about product quality and high business performance. Their vision is inspiring and their decisions are always backed with sound data analysis (and we have a lot of data available!). So yes, the expectations are high. This is a high performing team of outstanding talents, passionate professionals, who want to have an impact everyday. I am a Commercial Director in this company and a current employee, so I am biased. But the above is a genuine description of how I feel about my role, the team and the company. Everyday is a fun day, because I learn, I better myself and I get to be inspired by amazing people everywhere in the company.

Cons

The team, the product, the growth and all the fun I am having makes Fresha addictive. It is sometimes hard to disconnect!

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Fresha Response
4y
Thank you fr taking the time to submit such detailed (and great) feedback! We're delighted to have you on board :)

Explore other reviews about Fresha

5.0
May 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart people working together to build a market leading company High performing and very inclusive team Product is leagues ahead of the market Fun social events

Cons

Product releases are so fast that it can be difficult to keep up and communicate to customers Fast paced so not for everyone

2.0
Nov 4, 2025
Recommend
CEO approval
Business outlook

Pros

- You will meet the most amazing people. - Good exposure to international projects and systems

Cons

One thing to understand is that the biggest problems come from the CEO’s expectations: workload, tone, and communication all stem from that. Due to the culture that leadership openly encourages (which is reflected publicly in company posts), turnover is high and burnout is constant. In-office presence is enforced, but most of the work still happens over virtual meetings with teammates in other regions. Collaboration with the North America Account Management team can be challenging; they often act independently rather than as part of one team. Reaching out for help can turn into blame or escalation instead of cooperation. This seems to come from regional leadership that prefers to do things differently, even when global processes are clear and structured. Communication and organization could be improved to build more trust and consistency. Some people list the twice-weekly lunches as a “pro,” but it’s hard to see that as a real benefit when the company frequently highlights its profitability. Company-wide communication channels are often used for personal updates or posts unrelated to work, which can feel unprofessional or distracting. The culture is driven by fear, not trust. Leadership often appears unsupportive, approving ideas mainly to test or challenge employees instead of encouraging success. Many of the overly positive reviews seem to come from people who strongly align with leadership’s public image, rather than the day-to-day reality for most teams.

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