A great place to work! - Head of Partner Onboarding Fresha Employee Review

5.0
Mar 4, 2021
Recommend
CEO approval
Business outlook

Pros

It is great to be in a company that really cares for its employees. I started in Fresha in Customer Experience as one of the first people on the ground in the APAC region. My first day was in Europe meeting all my amazing and passionate team members all striving to provide the best product and best service in the world. I even met our founders who really showed they cared and inspired me to work harder and swifter for a product I truly believed in. The company really nurtured my growth within the business and as such, I have been able to progress my career. There are no politics, and everyone trusts and respects each other. We all work hard to the one goal which is to be the best we can be!

Cons

In all honestly, I cannot think of any cons!

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Fresha Response
4y
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Explore other reviews about Fresha

5.0
May 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart people working together to build a market leading company High performing and very inclusive team Product is leagues ahead of the market Fun social events

Cons

Product releases are so fast that it can be difficult to keep up and communicate to customers Fast paced so not for everyone

2.0
Nov 4, 2025
Recommend
CEO approval
Business outlook

Pros

- You will meet the most amazing people. - Good exposure to international projects and systems

Cons

One thing to understand is that the biggest problems come from the CEO’s expectations: workload, tone, and communication all stem from that. Due to the culture that leadership openly encourages (which is reflected publicly in company posts), turnover is high and burnout is constant. In-office presence is enforced, but most of the work still happens over virtual meetings with teammates in other regions. Collaboration with the North America Account Management team can be challenging; they often act independently rather than as part of one team. Reaching out for help can turn into blame or escalation instead of cooperation. This seems to come from regional leadership that prefers to do things differently, even when global processes are clear and structured. Communication and organization could be improved to build more trust and consistency. Some people list the twice-weekly lunches as a “pro,” but it’s hard to see that as a real benefit when the company frequently highlights its profitability. Company-wide communication channels are often used for personal updates or posts unrelated to work, which can feel unprofessional or distracting. The culture is driven by fear, not trust. Leadership often appears unsupportive, approving ideas mainly to test or challenge employees instead of encouraging success. Many of the overly positive reviews seem to come from people who strongly align with leadership’s public image, rather than the day-to-day reality for most teams.

10
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