2.0
Jun 24, 2026
Current employee, more than 5 years
Bengaluru
Recommend
CEO approval
Business outlook
Pros
Fractal services are the gold standard in many verticals. Focus on services.
Cons
They have acquired a number of defunct companies with whom a number of defunct people have come in. These people ensure that their acquiree company people are favored and regular Fractalites are given a secondary treatment. Please validate & benchmark all existing products with independent 3rd party product consultants. There have been numerous CX products in the market which have established and have acquired multiple clients in a short period of time. These market CX products are genuinely 100 times better than what Fractal has.