Pros
20 hours a week was good-oh, and did I mention that the tea was very good?
Cons
I worked here on the First Utility campaign on the Newcastle site as a part-time agent, and it proved to be a hard-going experience. Sitel are very unprofessional, the pay is poor-I was on a miserly £7.00 an hour-and the office is poorly organised. The training was inadequate-barely over a week for a difficult job involving such things as meter readings and troubleshooting-and having to learn a million different systems. When I asked for additional help, the management didn't care less, and things finally came to a head when I requested a customer callback for an escalation, not knowing that that wasn't quite their procedure, and I ended up getting a roasting the following evening about not calling the customer back (when I DID), and they were basically getting ready to fire me (probation review, knew what they meant by that), so I handed my notice in there and then. Think twice about joining this company. The management are hypocrites, the supervisors are brownnosers and the training is completely unacceptable. Avoid if you're looking for an employer who actually cares about you.