Not recommended - Multilingual Customer Support Agent Foundever Employee Review

1.0
Apr 19, 2024
Recommend
CEO approval
Business outlook

Pros

Not many. You get the opportunity to practice the languages you know as you will be working with different customers over Europe. You will also train in Salesforce.

Cons

Outdated and slow computers, excruciating working rhythm, it feels like a prison

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Foundever Response
2y
We're happy that you found value in the chance to practice languages and train in Salesforce. At Foundever, we believe in providing enriching experiences that contribute to personal and professional development. Our organisation is steadfast in the belief that the associate experience is the customer experience. We recognise how important it is to have a manageable work pace that promotes a healthy work-life balance, that's what we believe too. We're committed to ongoing improvements across all aspects of our organisation, from software and hardware upgrades to refining workflow processes. The Foundever voice of the employee and wellbeing programs have been designed to always make sure our team members are at the heart of everything we do, and with unique perspectives, fresh ideas and innovative technologies we aim to create the optimal working environment. We are proud that in 2023, we achieved a global employee net promoter score of 51.3 %! Your feedback is invaluable, and we're dedicated to utilising it to continuously enhance our practices. Thank you. ~ Julia from Foundever

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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