Mar 24, 2024
Foundever Response
2yThank you for your honest feedback. I agree that this job is what you make it. Pay is good, and working from home is a great benefit. We have implemented various measures to support our associates during training. We conduct training surveys at the end of each training day to gather feedback and continuously improve our training programs. Following training, we provide a nesting phase where associates work closely with a trainer in small groups, ensuring they have the necessary resources and support to effectively handle calls and alleviate stress. Moreover, we foster an open-door culture, encouraging our associates to reach out for assistance whenever needed. We send out the Max Survey to make positive changes. Your feedback is immensely valuable, and we will share your experience with the relevant teams for further consideration and action.
Jasmin at Foundever