Response to my reviews response - Anonymous employee Foundever Employee Review

1.0
Jul 5, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home meeting people from all over the country

Cons

So many. You say that you have surveys for employees to express complaints and concerns, they are not confidential. It's not the trainers fault that the method of training they are given is not efficient. Nor would you want to cause anyone to lose their job. People are not machines. Taking call after call after call is insane. You can't expect that as well as good service. Just because you want to pay as little of our salary as possible. Then you throw out time card fraud if too much time is not spent in the ready position. WORD TO THE WISE:HR is not your friend. They are there to minimize liability to executives and the company, not to help you with any issues. Don't be fooled into thinking ANYTHING is confidential, because it's not.

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Foundever Response
2y
Thanks for your candid review. Working from home and meeting people all over the country (and even the world) are great benefits. Call center work can be particularly demanding, especially during peak seasons. We offer extensive training on how to work with those challenges, and education benefits which creates an atmosphere for room to grow. We conduct an annual survey to make sure that the associates voices are heard and to match or exceed the benefits that are important to Foundever employees. Although the lack of confidentially can be challenging, it is important to know the items to improve on specifically for certain roles. In my personal experience HR has been very helpful, and I would encourage you to chat or call for any issues. The email is na.hr@foundever.com or call (866)430-0052. Jasmin at Foundever

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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