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      Foundever

      Engaged employer

      Foundever reviews

      Good not great. - Customer Service Representative Foundever Employee Review

      3.0
      Jan 3, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home Decent pay, given my personal circumstances. If you have a family to support it won't be enough money.

      Cons

      On two separate occasions, during the year I worked for Sitel, there were massive shifts in policy and procedures and no one had key information. Other team members and I reached out to our leader and they would have the same questions as us. There was a significant communication issue between higher-ups and frontline employees. Management would come up with grand ideas and implement them without fully fleshing out how the change would actually work.

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      Foundever Response
      3y
      We appreciate your candor on your review and sharing your experience with our organization. Your solid advice is straightforward and I can send this suggestion up higher. I did want to let you know that we also implemented our MAX(My Associate Experience) Program. MAX allows our associate voices to be heard and share their ideas on how we can improve our benefits, tools and training for both associates and managers. It also has quite a few articles about the changes our company implements, so it can be a good place to find information. Thanks for letting us know, so we can make the changes we need to keep everyone in the loop.

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      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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