Pros
You get to work from home.
Cons
* If you are a remote agent, the company monitors both your microphone and camera. I recently got reprimanded for cursing when I thought I was alone and off-call. * I was additionally monitored during my lunch break - managers listen in to your microphone whether or not you are clocked-in and working and may punish you for anything they deem 'unprofessional'. * Management reserves the right to punish you for cursing or displaying 'unprofessional behavior, even if you are just talking to yourself alone in your room while on the clock. Was told that 'management and our clients are allowed to listen in at any time.' * Management randomly turns on your camera to monitor you - not the best for those of us who work from out bedroom, and may want to get changed without worrying. * Training is done poorly. They will throw you out onto phones before anyone in your training class is ready. * When a training manager has an issue with your work performance, it will be brought up in Zoom huddles in front of everyone, as opposed to doing so 1-on-1. * Equipment used is slow and convoluted. * Trans folks get misgendered/deadnamed often. Trans folks are often outed immediately upon starting due to an insistence on using your legal name at every opportunity. * Pay is sub-par. * They will hire you for an assignment that has 2 weeks of training, only for you to be scheduled for 3 days of work when training is over, and then moved to a different assignment. * Training is hands-off, with little to no demonstration. Mostly done in modules or by watching videos.