Left 1,400 employees w/o jobs - Customer Support Agent-Intuit Foundever Employee Review

2.0
May 10, 2022
Recommend
CEO approval
Business outlook

Pros

Paid training, good learning experience, great first remote job.

Cons

Pay was low at $13/hr to handle constant call flow. No consistency w/management or T2 support. *Required us to work Easter and Tax day w/promise of having a job when the campaign ended. After working 22 hours for 2 days, I was sent a text to attend a mandatory meeting. Expected to get my new assignment, but instead herded us like cattle, then slaughtered with “today is your last day.” We were unable to speak in the meeting, and still waiting after 3 weeks for this new job they promised me. Not transparent; lied to workers to use us then toss away like trash. Manager suck and don’t even reply to emails or texts. Training was 3 days + 2 days tech issues. Tech support couldn’t even resolve the issue after 3 people and 4 days. I figured it out myself after realizing Tech Support’s only solution is to retry the same steps 100x expecting different results.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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