Pros
Better than being unemployed and will help pay some bills. However I'm already looking for the backdoor.
Cons
Incompetent IT personnel that lack rudimentary IT skills commonly known as "The Basics" in the IT industry which contributes to and escalates unnecessary stress among call center agents and support staff. Inconsistent managerial staff that cannot agree on already written policies, procedures and expectations of job duties. This leaves call center agents having to choose sides as to what coach or manager they support, ultimately destroying the customer and member experience. Unprofessional working environment due to agents and managerial staff using intimidation, manipulation and crude language to manage its employees or co-workers.